Refund & Return Policy
Refund & Return Policy
Thank you for shopping at Aby's Vibe. We want you to be completely satisfied with your purchase. Please read our policy carefully.
Returns
We accept returns within 15 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
- Gift cards
- Downloadable software products
- Sale or clearance items
- Personal care or hygiene products
Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7–10 business days.
Exchanges
If you received a defective or damaged item, we will replace it at no extra charge. Please contact us within 7 days of receiving the item.
How to Initiate a Return
To start a return, please contact us at our store email with your order number and reason for return. We will provide you with return instructions.
Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect. Original shipping charges are non-refundable.
If you have any questions about our return policy, please contact us.